Get help when something is stuck

My contest is missing or entry is disabled

1. 1

   Check the account and list

   Use the account named in the invitation. On Home, clear Search contests and choose Refresh. A loading error is different from an empty search result.

2. 2

   Check the round and its window

   Compare the title, date and timezone with the invitation. An unpublished, upcoming or ended contest may be visible without allowing entry.

3. 3

   Ask the organizer to verify access

   If the list or timing still looks wrong, ask the organizer to confirm your roster entry, login details and the published schedule. Do not create a second account as a workaround.

A required check is failing

Read whether the item is required, optional, still checking or unavailable. Use Run checks again after resolving the named issue.

For camera and microphone problems, test Settings → Hardware and check the corresponding operating-system permission. For a missing readiness report, retry the checks and escalate if it remains unavailable.

Before the round, ask for help if your device cannot meet a requirement. During the round, consult the invigilator before restarting the app or changing devices.

The connection dropped or the workspace is paused

Read the current connection or session message and use the approved support channel. Leave Access open where possible; do not clear app data, uninstall it or repeatedly restart to try to remove the warning.

If you are returned to Home and Resume Active Session is available, follow it and complete the checks shown. Resuming may require the organizer’s approval; do not start another session to bypass that decision.

If resuming fails, use Get help rejoining when shown or contact the invigilator with the message and approximate time. Do not assume lost connection pauses the assessment clock.

A run, submission or finish is unconfirmed

• Queued or running: keep the app open and watch the attempt status. It is not a final verdict.
• Run failed or timed out: read the error and check the available attempt status before retrying.
• Submit failed or no final result: check the problem’s Attempts panel and tell the invigilator what is shown. A saved draft or passing sample run is not proof of submission.
• Could not confirm session finish: ask the invigilator to check both the session and its scored submissions. Do not treat a draft-save acknowledgement as a finish receipt.
• Report not confirmed: retry the report if appropriate, then use the organizer’s support channel if it still cannot be confirmed.

My device has not returned to normal after the round

Use Access’s exit and restoration flow. If it reports “Some device settings are still changed”, follow Back to home to see the pending restoration guidance.

Use Restore system settings or Try again when offered in Settings. If restoration remains incomplete, contact your organizer or team@amshq.in with the message and affected setting. Ask your administrator for help on a managed device.

Do not delete Access’s data while recovery or a session is unresolved. Avoid commands from unrelated websites or changes that disable security protections.

Send enough detail, without sending your answers

• Assessment name, your role and the step where you got stuck.
• Exact message, approximate time and timezone.
• Operating system and Access version from Settings → About, if available.
• Whether the session is still open, whether the attempt has a verdict and whether a report was confirmed.
• Steps already tried. Share screenshots only through the organizer’s approved channel, with unrelated personal information hidden.